My research partners and I tested DimDim free webinar software this past week. We were especially interested in the desktop sharing function. The sound transmission within DimDim was problematic. When testing with a student there was a lag in sound. Although KF had a headset, we could not hear her speak. We ended up using the phone for audio and the software for work.
Desktop sharing is possible, but the user has to be able to download a 2MB file. If the user is working from a hospital behind a firewall, the app probably will not work.
MC was using her netbook and had difficulties, due to small screen size, with the view. She also had difficulties staying connected.
Clearly, commercial software is much more robust. As of now, I am hesitant to use DimDim with others who are not comfortable with technology.
Great research. Searching for the right webinar software can be difficult. I think webcasts and webinars are among the tools that a technical writer can use to collect information as well.
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