A student in one of my courses shared a great story about a recent healthcare experience. It punctuated the amazing possibilities for empowering the consumer. I have de-identified the report, but you should be able to appreciate the story.
"I thought I would tell you that my kids are both sick and I had to take them to see their pediatrician last night. ...when I checked them in, they asked me for my email address. When I got home last night I had an email from them telling me how to log into their new Patient Portal. They are using eclinicalweb and I was able to log in and see everything about the kids' visit including their lab results, the visit report, vitals, etc. It was so nice to have access to that and it really made me think about how good it would be for all offices to do this so that patients can be informed about their care!"
"I thought I would tell you that my kids are both sick and I had to take them to see their pediatrician last night. ...when I checked them in, they asked me for my email address. When I got home last night I had an email from them telling me how to log into their new Patient Portal. They are using eclinicalweb and I was able to log in and see everything about the kids' visit including their lab results, the visit report, vitals, etc. It was so nice to have access to that and it really made me think about how good it would be for all offices to do this so that patients can be informed about their care!"
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