It is interesting to talk with healthcare providers and nursing students (some who are already RNs) regarding hospital comparisons and patient satisfaction. Several of the RN students thought that the patient satisfaction initiative was only at their facility. They did not understand that it related to reimbursement. The Medicare site explaining HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems).
Medicare site - comparing outcomes of HCAHPS (
https://www.cms.gov/HospitalQualityInits/30_HospitalHCAHPS.asp)
http://www.hospitalcompare.hhs.gov/
Until recently, I did not realize that the AHRQ (Agency for Healthcare Research and Quality) provides the ability for users to view measures of state performance by region (State Snapshots -
http://statesnapshots.ahrq.gov/snaps10/index.jsp) for the following:
"•Overall health care quality
•Types of care (preventive, acute, and chronic)
•Settings of care (hospitals, ambulatory care, nursing home, and home health)
•Five clinical conditions (cancer, diabetes, heart disease, maternal and child health, and respiratory diseases)
•Special focus areas on diabetes, asthma, Healthy People 2010, clinical preventive services, disparities, payer, and variation over time"
If you haven't already done so, take a few moments to compare performances of healthcare agencies in your region.